Scene Update

So, the outcome of the Cineplex Scene fiasco is pretty boring.  I got an email on June 30 from a woman in Guest Services telling me that the points had been added to my account, and the trail of messages in the email showed that the investigation request was sent from Scene Help (help@scene.ca) to Guest Services (Guestservices@cineplex.com) on June 22.

I still can't believe it took 8 full days to "complete the investigation" but at least I'm getting some compensation for the personal info exchange.  And in the future if these issues arise it's probably best to directly contact Guest Services, an email address that doesn't seem to be publicly available, rather than jump through Scene Help's hoops first.