I'm not really that into Starbucks but there are a few locations pretty close to where I live, so it's a place I'll sometimes go to to socialize. This week I somehow happened to be in the same Starbucks two days in a row - I won't say which one but I will say that my friend's Master's supervisor has "blacklisted" this location as one of the "bad" Starbucks in the city.
I've been to this particular location many times and have never really had trouble with the service - Starbucks coffee just has too much caffeine and makes me super wired and buzzed AND it's ridic expensive so I usually just get tea, and usually green tea. Sometimes iced.
On my first Starbucks excursion this week, it was a pretty warm day outside so I ordered (STRAIGHT off the menu) a "tall shaken green iced tea." The woman taking my order looked extremely confused and said "So you just want a green tea?" and I was like "yes, a green tea, but iced" and she looked at me like she didn't understand so I said "It's on the menu" and she said "So just a GREEN TEA - not with lemonade?" NOOO did I say I wanted lemonade in it? Those are two different drinks. I'm not trying to be a big complainy pants but I don't understand why there was so much confusion related to me ordering something verbatim off the menu.
The next day I went back and ordered my usual hot drink, a green tea. The woman said "China Green Tips or Zen?" which was news to me, I guess Starbucks now has two varieties of green tea? I asked what the difference was and she very irritatedly explained both in one breath. All I really heard was the tail end, which was "lemongrass and spearmint" so I said "I'll have that one" thinking that she had only explained one, and she was like "which one? Zen or China?" I was getting really confused at this point so I replied "The last one you said" and apparently she had forgotten which order she had said the TWO teas in, so she was getting mad at me again and the woman who was going to actually make the tea had to step in and calm her down (SHE had fully understood what I meant by "the last one").
Hey Starbucks, sorry that I don't come in EVERY DAY and know that you suddenly now have two varieties of green tea that aren't explained anywhere on your menu. Your menu says that "green, black, or herbal" are the varieties of tea and I have never had a choice of two different green teas before, sorry that I am making your cashiers' jobs SO HARD by asking for information on your products. Next time I can go somewhere else so I don't stress them out so much. That's one of the reasons I am not really that into Starbucks - the cashiers (baristas sorry) always seem to be hit and miss with actually being willing to explain what things mean if you don't know EXACTLY what you want (and obviously sometimes still get annoyed even if you order straight off the menu).
I have to say though that the Zen green tea is AWESOME. Too bad I have to get it at Starbucks.
ALSO, in unrelated news: today I was on the university campus and for the past few years, during the first few days of classes SaskTel has always had a free mini-donut stand. I saw it today and was so pumped to go get some free mini donuts when I discovered that this year they are FOUR DOLLARS a bag! What a rip. I'm not paying four dollars to clog my arteries. So much inflation jeepers.